Data Deletion

How to request data deletion

If you've used Klide through WhatsApp and would like your personal data deleted, you can request this in any of the following ways:

• Email us: Send a request to privacy@klide.co.uk with the phone number associated with your account.
• WhatsApp: Reply DELETE to any Klide WhatsApp message.
• Via Meta/Facebook: Remove the Klide app from your Facebook or WhatsApp settings. We will automatically receive and process the deletion request.

What data we delete

When you request deletion, we remove or anonymise the following:

• Your phone number and name
• Delivery address history
• WhatsApp and marketing consent records
• Order history association (orders are anonymised, not deleted, for vendor accounting)

Processing time

Data deletion requests are processed within 30 days. You will not receive further messages from Klide once your request is confirmed.

Check deletion status

If you received a confirmation code after requesting deletion through Facebook or WhatsApp, your request is being processed. Data deletion is completed within 30 days of the request.

For any questions about your deletion request, contact us at privacy@klide.co.uk with your confirmation code.