How WhatsApp ordering works
From the first message to the payment link, in under a minute of the customer's time.
For takeaway owners
We handle the setup. You handle the food.
We connect your WhatsApp number
We set up a dedicated WhatsApp Business number for your takeaway — the one customers message to order. No new number to give out if you'd rather keep your existing one.
We build your menu
During onboarding, we build your complete menu in Klide — categories, items, sizes, modifiers, meal deals, everything. You don't need to do a thing.
You watch the orders come in
Live orders, menu changes, billing, and delivery zones — all tracked in your dashboard as they happen.
For your customers
Message, order, done.
No apps, no sign-ups, no friction. Your customers order the way they already chat — on WhatsApp.
Message your WhatsApp number
The same number on your window, your socials, or your menu. No app to download, no account to create — just open the chat.
Klide takes the order in the chat
'Fish supper and a poke of chips, please.' Klide understands Scottish dialect, asks about sizes and modifiers, and confirms the order back before moving on.
Choose collection or delivery
Klide asks how they'd like it, and for delivery checks the address is inside your delivery zone.
Ticket prints in your kitchen
The moment it's confirmed, the order lands on your thermal printer — full order, modifiers, and totals, ready to make.
Payment link goes out
A Stripe payment link lands in the same chat to pay by card, or the customer pays cash on collection. Tap, pay, done.
Voice
Coming soonKlide will answer the phone next, for customers who'd rather call than message. Here's a preview of how that call will go.
Customers will call the same number
No app, no new number to learn — just the takeaway's number they already have.
Klide will take the order on the call
The same menu understanding behind WhatsApp today, carried over to a natural phone conversation.
The ticket will print the same way
Confirmed calls will land on the same kitchen printer as WhatsApp orders, modifiers and all.